Reserve Your Seat
Please be aware of the following before you book a ticket for you/your household:
Venue capacity is limited due to social distancing guidelines, so we will only be able to admit those who have booked tickets for the event.
Tickets will be available on a first-come, first-served basis.
You should only have members of your immediate household (including support bubble) within one booking, and you will be seated together away from other groups. Please book tickets for children.
If you arrive once the service has already begun, your ticket will no longer guarantee entry. You will only be let in, dependent on venue capacity.
You will be required to bring and wear a face covering which must be worn for the whole event unless you're exempt.
If you or any of your household feel unwell please stay at home and watch our services online.
Keeping You Safe
Heart Church’s top priority is the safety of our congregation, visitors, staff and volunteer teams and so things will look a little different for a while, with new measures in place to make things COVID-19 secure. These are listed below:
We have cleaned and disinfected our facilities and increased cleaning routines.
We have risk assessed the activity and provided PPE to our staff and teams.
Entry will be by ticket only to comply with test and trace guidelines and to limit capacity.
We have reduced capacity at the venue to allow for socially distanced seating and movement through the building.
We have installed sanitising stations.
We have set up a one-way system through the building.
All team and attendees will wear a face mask unless exempt.
There will be no water points or refreshments available so please make sure to bring a water bottle and take it home with you after the service. Please do not bring food with you for hygiene reasons.
Click the headings below to find out more detailed information.
We will have limited capacity so that we can create a safe and socially distanced experience. To ensure you get a seat, we’re going to require you to reserve a free ticket online before you come to church. Please book tickets only for the people in your household or bubble as this helps us to plan the size of the households that will be coming. Due to the high level of demand, if you arrive after the service starts we reserve the right to give your ticket away. If you have not reserved a seat, you can turn up on the day, but we can’t guarantee you admission. You will need to join a waiting list, register your details and we’ll only be able to admit you if we have spare seats. When booking we also collect your data for the NHS Test and Trace scheme as requested by the government. We will only share your name, contact number, date of attendance, arrival time and departure time with the NHS if requested.
Doors will open 20 minutes before the start of the service, so to avoid queues please don’t arrive before then! It might take a little while for us to get everyone in safely, so thank you for your patience. You’ll need to stay with your household in the queue and to stay 2 metres away from other groups. Please bring your own face-covering ready to wear. Once the doors open, we’ll use the QR code on your booking confirmation email to check your group in as part of our contactless process, so please have this ready for us to scan. We’ll ask everyone to use the hand sanitisers as they enter the building. When you arrive, our amazing hosting team will check you in and help you to your seat without you needing to touch any surfaces.
We will operate a one-way system of separate entrance and exit. This is in place for your safety and we ask that you respect any team members requests. At the end of the service, you will be directed when to leave by one of the team without the mixing of any households/bubbles. We ask that you respect and honour any direction given to you by our team to help us deliver as safe an experience as possible.
Seating will be arranged in accordance with social distancing guidelines and it's really important we respect this. Households/bubbles will be able to sit together. Social distancing guidelines also mean it’s important to keep no contact with other people. We know you may meet people that you haven’t seen in months but please respect the government guidelines and do not greet people with a hug.
Children are welcome, but will be required to remain seated with their family at all times to ensure social distancing measures are respected; we’re going to need your help with this!
Everyone in attendance is required to wear a face-covering over your mouth and nose (apart from those who are exempt and children under 11). All of our team will be wearing masks and there will be hand sanitising stations throughout the building. We’ll be pinning some of the doors open so you don’t need to touch them. We’re not able to provide refreshments or water stations at the moment, so please bring a bottle of water with you - and take it home after the service. Please do not bring food to the premises for hygiene reasons.
To prevent transmission of the virus, and in keeping with the current government guidelines, the congregation cannot sing out loud when we gather and we ask that you follow this request.
Toilets will be open but there will be a limit to the number of people able to be in the bathroom area at one time to ensure social distancing. Please listen to the guidance of the hosting team.
If you or any of your household:
- feel unwell
- show or have shown any symptoms of or similar to COVID-19 (or have been in close contact with someone who has)
- have been diagnosed with COVID-19 (or been in close contact with someone who has)
- have been asked to self-isolate under the NHS Test and Trace scheme
we would kindly ask you to please stay at home and join us online. If you are clinically extremely vulnerable (as defined by UK Government advice) or have been advised by a healthcare professional to shield at this time, we strongly discourage you from attending at this time.
If you receive a positive COVID-19 test result, please inform our team as soon as possible via [email protected]
If you have any questions please drop an email to [email protected] and someone from the team will get back to you.